Guelph Transit Changes Proposed Based on Customer Feedback

December 9, 2012

The old saying “the best laid plans of mice and men often go astray” (Robbie Burns) is appropriate for Monday’s Operations and Transit committee meeting. It is not easy when a plan does not go exactly as envisioned. The implementation of the Transit Growth plan was a major evolution of the Guelph Transit system, and despite having numerous benefits and efficiencies, it was not perfect.

General Manager of Transit, Michael Anders, should be applauded for his honesty and his courage in coming back to Council with his findings on transit route efficiency and customer service issues. He has listened to customers and drivers, and then validated their feedback with on-the-ground data, and is now proposing adjustments that will better meet the needs of our riders. One year after implementation, many tweaks and adjustments, and customer service feedback, Anders is proposing that 20 minute peak transit service should be the model moving forward (changed from 15 minute peak service).